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FOR IMMEDIATE RELEASE
ACNielsen HCI Provides Pharmaceutical Companies with Effective Tracking of Rx and OTC Purchases
– Designed to Maximize Market Share and Increase Patient Compliance –
PRINCETON, NJ - June 25, 2003 - To assist pharmaceutical companies with tracking the impact of
direct-to-consumer (DTC) promotions of Rx and over-the-counter (OTC) medication purchases, ACNielsen HCI,
a national pharmaceutical promotion research organization, announced on Tuesday, June 24, during the 13th
Annual Direct-to-Consumer Marketing & Advertising Conference in Philadelphia, PA, the availability of
CTS Homescan™.
Using advanced in-home scanning technology, ACNielsen's Homescan™ tracks Rx and OTC purchases,
usage and attitudes among a consumer panel of 15,000 households or approximately 36,000 individuals
nationwide. CTS Homescan overlays the Campaign Tracking System™ questionnaire on the Homescan panel
to document media exposures. "We're 'closing the loop,' so to speak, by looking at actual consumer purchases
based on whether someone saw a company's promotional campaign," said C. Marshall Paul, president, ACNielsen HCI.
"One of the most significant issues facing the pharmaceutical industry is low patient compliance. In fact,
statistics indicate that only two in ten patients take their prescribed medication as directed," said Paul.
"With CTS Homescan, pharmaceutical companies can not only track their products and obtain quantitative,
projectable insights that indicate who is using their products and how often, they can also start to learn
the 'why' behind compliance and persistence, so they can help physicians get their patients to take
necessary medications."
According to Paul, industry research also reveals that direct-to-consumer promotion plays an important role
in patient compliance with physician-prescribed treatment regimens, and that patients who actively request
specific medication brands from their physicians - as a result of DTC promotions - are more diligent about
following usage guidelines. CTS Homescan™ provides insight on the effectiveness of these DTC
promotions including sample conversion rates, as well as information on brand loyalty and the relationships
between Rx and OTC. "By understanding patients' purchasing patterns and trends, pharmaceutical companies
will be able to target their promotions and ideally increase product sales and grow their businesses,"
said Paul. CTS Homescan™ seamlessly integrates the global leadership of the ACNielsen family. It
combines the expertise of ACNielsen BASES, which specializes in ROI forecasting and validation; ACNielsen
HCI, which focuses on campaign awareness, message association, message diagnostics and intended action;
and ACNielsen, which provides actual purchase data, including purchase frequency, purchase cycle,
compliance/persistence and correlations between Rx and OTC products. The CTS Homescan™ service
combines the ACNielsen HCI CTS™ with the Homescan Rx/OTC panel. The CTS™ direct mail
questionnaire quantifies campaign quality along with the degree to which panel members (condition sufferers)
are exposed to various forms of promotion. Initial purchases, compliance and persistence are then evaluated
according to DTC promotion exposure and accordingly, the CTS Homescan™ service evaluates sales
response to DTC promotion. Upon completion, ACNielsen BASES reviews this data and provides the responding
return on investment calculation.
For more information about ACNielsen HCI and its services, visit the website at
www.acnielsenhci.com, call toll-free
800-660-8443 or e-mail at cmpaul@acnielsenhci.com.
About ACNielsen HCI
Based in Princeton, NJ, ACNielsen HCI is a national pharmaceutical promotion research organization and a
recognized leader in physician and consumer promotion planning, measurement and analysis. Since 1982,
ACNielsen HCI's strategic promotion planning and evaluation expertise has powered sales, profitability
and competitive advantage for pharmaceutical companies through the application of its unique blend of
integrated quantitative and qualitative research. Leveraging the insight, knowledge and deep normative data
gathered through analysis of more than 6,400 promotional campaigns, ACNielsen HCI provides research
solutions addressing critical marketing and sales issues. The company has strong and deep norms in most
therapeutic areas.
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